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Enquiry agent
Reads new enquiries from your website, email or WhatsApp, logs them in your CRM, drafts a reply and flags the ones worth a call today.
AI agents for Irish businesses
By Jack Doherty, updated 4 November 2026
An AI agent is software that takes a job from start to finish: it reads what comes in, decides the next step, uses your systems to do it, and hands the result to a person to approve. WDI builds AI agents for Irish SMEs, construction firms, trades and builders' merchants, connected to the email, files, CRM and accounts software they already use. We're an Irish team and work with firms across Ireland.
What an AI agent is, and isn't
| Type | What it does | Example |
|---|---|---|
| Chatbot | Answers questions in a chat window | A website chat that replies to FAQs |
| Automation | Follows fixed rules, the same way every time | Copy every new form entry into the CRM |
| AI agent | Reads, decides and acts across your systems, with a person approving | Reads a tender request, drafts the answers from your records and flags gaps for review |
Most firms need one well-built agent before they need ten.
AI agents we build
Quote and tender agent
Drafts quote cover letters and tender or PQQ answers from your own policies, certificates and past projects. It's how our own Tender Copilot works.
Inbox agent
Sorts a shared inbox overnight, drafts replies for approval and routes the rest to the right person.
Document and docket agent
Pulls details from PDFs, photos, dockets and delivery notes into your accounts package or job system, so nobody retypes them.
Follow-up agent
Watches open quotes and reminds the right person, or drafts the follow-up, before a job goes cold.
How we keep agents safe
- A person approves anything that goes to a customer or changes money
- Each agent only sees the folders, mailboxes and systems we agree
- Every action is logged, so you can see what it did and why
- One job at a time: we prove one agent saves time before building the next
Where an agent isn't worth it
If a job happens a few times a month, or a mistake costs more than the time saved, we'll tell you to leave it with a person.
What it costs
AI Quick Start: from €3,500 + VAT. A half-day session, one AI tool or agent built into your process and live in two weeks, your team trained and 30 days of support.
Integrations between systems from €2,500 + VAT.
Bigger agent builds get a fixed price after a short call.
Your data
Your documents stay in your own systems, we only use AI services that don't train on your data, and we sign a data processing agreement before we touch personal data. Read how we handle your data.
Grants
Enterprise Ireland's Access Advice: Digital Discovery can cover up to 80% of an expert's cost, to a maximum of €5,000, for a first or next step in AI. Apply before you spend.
Frequently asked questions
What is an AI agent?
Software that takes a job from start to finish: it reads what comes in, decides the next step, uses your systems to do it and hands the result to a person to approve.
What's the difference between an AI agent and a chatbot?
A chatbot answers questions. An agent does work: it reads documents, updates your systems and drafts replies, with a person approving.
Can an AI agent work with our CRM and accounts software?
Yes, where the software has an API, as Xero, QuickBooks, Sage cloud, Microsoft 365 and most CRMs do. Sage 50 is desktop software, so we check your setup first.
Will an AI agent send things without us checking?
Not unless you want it to. By default a person approves anything that goes to a customer or changes money.
How much does an AI agent cost in Ireland?
Our AI Quick Start, with one agent live in two weeks, is from €3,500 + VAT. Bigger builds get a fixed price after a short call.
How long does it take to build one?
A first agent on one job is usually live in two weeks through the AI Quick Start. Larger agents across several systems take longer, and we'll give you a date before we start.
More on AI for Irish businesses
See our AI consultancy for the wider picture, or how we apply AI in AI for construction.